Privacy Policy
Effective date: October 23, 2026
Granite Oak Ranch Waste Solutions (Granite Oak, LLC, "we," "us" or "our") provides junk removal, dumpster rental and manure hauling services in the Chattanooga, Tennessee area. This policy explains what personal information we collect, how we use it and the choices you have.
It applies to information we collect through gowastesolutions.com, our lead and quote forms on Facebook and Instagram, and when you call, text or email us. By submitting a form or contacting us, you agree to the practices described here.
Information we collect
Information you give us. When you request a quote, book a service or fill out a lead form, we may collect:
- Name, phone number, email address and service history
- Service address or ZIP code
- Details about your project, such as the items to remove, dumpster size, preferred dates and photos you send
- Billing details needed to complete a job (card payments are handled by our payment processor; we do not store full card numbers)
- For contractor accounts: company name, business contact details and information you provide on a credit application
Information from Facebook and Instagram lead forms. When you submit one of our lead forms on Facebook or Instagram, Meta Platforms, Inc. sends us the answers you submitted. Meta may pre-fill some fields from your profile, such as your name, email or phone number. You can review and edit those fields before you submit.
Information collected automatically. When you visit our website, we and our service providers may collect your IP address, browser and device type, pages viewed, the page that referred you and approximate location derived from your IP address.
How we use your information
We use the information we collect to:
- Respond to your request, provide customer support and contact you about a quote, booking or job
- Schedule, perform and invoice our services
- Send quotes, appointment confirmations and reminders, arrival notices, invoices, receipts and service updates by text and email
- Manage contractor accounts, credit terms and billing
- Improve our website, services and advertising, including measuring how our ads perform
- Send occasional offers, if you have agreed to receive them
- Comply with legal obligations and protect our rights
Calls and text messages
We send text messages from our business phone number at (629) 330-8111. When you give us your phone number through a form, by phone or in person, you agree that we may call or text you about your request and service. These messages may include:
- Replies to your questions and quote requests
- Quotes and estimates
- Booking confirmations and appointment reminders
- "On our way" arrival notices and dumpster delivery and pickup updates
- Invoices, payment reminders and receipts
- Follow-ups after your job, including review requests
Message frequency varies by job, typically 2 to 10 messages per service. Message and data rates may apply.
We send promotional texts only if you separately agree to receive them. Agreeing is never a condition of buying from us.
To opt out, reply STOP to any text message. You will receive one confirmation message and no further texts unless you opt back in. You can also opt out by calling (629) 330-8111 or emailing team@graniteoakranch.com.
For help, reply HELP to any text message, call (629) 330-8111 or email team@graniteoakranch.com.
We do not share or sell your mobile number or text messaging consent with third parties or affiliates for their marketing purposes.
How we share your information
We do not sell your personal information. We share it only as needed to run our business:
- Service providers that work on our behalf, such as our scheduling and customer management software (such as Jobber), phone and texting, email, payment processing, website hosting and accounting tools. They may use your information only to provide services to us.
- Advertising platforms, such as Meta, to measure and improve our ads (see the next section).
- Disposal facilities and partners, limited to job details such as a service address when needed to complete your job.
- Legal and safety reasons, when required by law or to protect our rights, customers or employees.
- Business transfers, if our business is sold or merged, as part of that transaction.
Cookies, the Meta Pixel and analytics
Our website uses cookies and similar tools to keep the site working, understand how visitors use it and measure our advertising.
Meta Pixel and Conversions API. These tell Meta when someone who saw our ad visits our site or submits a request, so we can measure and improve our ads. Meta may use this information as described in Meta's Privacy Policy.
Google Analytics. This helps us understand site traffic. You can opt out with the Google Analytics opt-out browser add-on.
You can block or delete cookies in your browser settings, though some site features may not work. You can control the ads you see on Facebook and Instagram in your Meta ad preferences.
Data retention and security
We keep your information as long as needed to provide our services, maintain business and tax records and resolve disputes. Lead information from people who don't book with us is deleted or anonymized within 24 months.
We store your information in secure, password-protected business systems run by reputable providers that use encryption and industry-standard safeguards. Access is limited to employees and service providers who need it to do their jobs. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Children's privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has sent us information, contact us and we will delete it.
Your choices
- Access, correction and deletion. Ask us what information we hold about you, or ask us to correct or delete it. We will respond within 45 days, though we may keep records the law requires.
- Marketing. Reply STOP to texts, use the unsubscribe link in emails, or contact us to stop marketing at any time.
- Ads and cookies. Use your browser settings and Meta ad preferences as described above.
Changes to this policy
We may update this policy from time to time. We will post the new version on this page and change the effective date at the top.
Contact us
Questions or requests about your information: